Win-Win for Workers and Companies: Legislation to further engage workers will help business’ bottom lines (June 22, 2015)
By David Brodwin, U.S. News and World Report
The world of corporations divides in two when it comes to mobilizing and motivating employees. Some, for example Starbucks and Southwest Airlines, take the high road. They pay above average wages, provide above average training and take steps to engage their workers and keep them happy.
Other companies take the low road, cutting wages and benefits as far as possible, then pushing payroll costs even lower with exploitive on-call scheduling.
For years, the successful high-road brands have been held up as examples for other businesses to follow. But these examples are often dismissed by executives running low-road businesses and their defenders in academia. Corporations like Starbucks, Whole Foods and others were considered to be unrepresentative of business as a whole, because these companies are high-margin businesses that service a well-off clientele. Arguments like these were used to fight against policy proposals like a higher minimum wage and better insurance and medical leave.